Cancellation & Rescheduling Policy

North Sound Mobile Phlebotomy LLC

At North Sound Mobile Phlebotomy LLC, we reserve dedicated time and travel for every appointment. Because our services are provided at the patient’s location, cancellations and schedule changes can affect our ability to serve other patients.

We understand that plans can change. Our goal is to make cancellations and rescheduling as easy and fair as possible while protecting appointment availability.
1. Cancellation With Adequate Notice

Patients may cancel or reschedule an appointment at least 2 hours before the scheduled appointment time without a cancellation fee.

Cancellations or rescheduling requests may be made through the contact information provided in your booking confirmation or through our website.
2. Late Cancellation

A cancellation made less than 2 hours before the scheduled appointment time may be subject to a $50 cancellation fee.

For appointments involving multiple patients, facility visits, corporate/group services, or other specially arranged services, different cancellation terms may apply and will be communicated during booking or in the applicable service agreement.
3. No-Show Policy

A no-show occurs when:

The patient is not available at the appointment location at the scheduled time;

The patient cannot be reached after reasonable attempts to contact them;

The phlebotomist arrives and is unable to complete the appointment because the patient is unavailable; or

The patient arrives/returns too late for the appointment to be completed within the scheduled service window.

A no-show may be charged up to the full scheduled appointment service fee, depending on the circumstances.

Any applicable travel or other fees may also be non-refundable.
4. Rescheduling

Patients may reschedule an appointment at least 2 hours before the scheduled appointment time without a cancellation fee, subject to appointment availability.

If a patient reschedules with less than 2 hours’ notice, the rescheduling request may be treated as a late cancellation and a $50 fee may apply.

A new appointment may require payment of any applicable service or travel charges.
5. Same-Day / STAT Appointments

Same-Day and STAT appointments require priority scheduling and may involve additional coordination and travel.

Because these appointments reserve a limited time window, cancellations or rescheduling requests made less than 2 hours before the scheduled appointment may be subject to a $75 cancellation fee.

No-shows for Same-Day / STAT appointments may be charged up to the full scheduled appointment service fee.

Important: Same-Day / STAT refers to priority mobile specimen collection and does not guarantee laboratory processing or result turnaround time. Laboratory turnaround is controlled by the receiving laboratory.
6. Pediatric Appointments

Pediatric appointments require additional preparation and scheduling considerations.

The same cancellation and rescheduling rules generally apply. If a pediatric appointment is cancelled with less than 2 hours’ notice or results in a no-show, the applicable cancellation or no-show fee may be charged.

If a parent or legal guardian determines that the child is unable to proceed with the collection, please contact us as soon as possible so we can determine whether the appointment can be rescheduled.
7. Multiple-Patient Appointments

For appointments involving multiple patients at the same location, please notify us as soon as possible if the number of patients changes.

If one or more patients cancel, the total appointment charge may be adjusted based on the number of patients actually receiving services.

Late cancellations or no-shows involving multiple patients may result in applicable cancellation fees.
8. Provider or Laboratory Requirements

Patients are responsible for providing accurate information regarding physician orders, laboratory requirements, collection kits, special handling instructions, and other information necessary for the requested service.

If an appointment cannot be completed because required information, authorization, orders, collection supplies, or laboratory instructions are unavailable, the appointment may need to be rescheduled.

Where the inability to complete the appointment is outside the control of North Sound Mobile Phlebotomy LLC, applicable service or cancellation fees may still apply depending on the circumstances.
9. Travel and Service Fees

Any applicable travel fees are calculated according to the service location and the mileage policy in effect at the time of booking.

If a cancellation fee applies, previously paid travel or other non-refundable charges may not be refundable.
10. Refunds

If an appointment is cancelled with sufficient notice and a refund is applicable, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Cancellation fees and other applicable non-refundable charges will be deducted from any eligible refund.
11. Phlebotomist Delays or Service Cancellation

North Sound Mobile Phlebotomy LLC understands that unexpected circumstances, traffic, weather, emergencies, or other events may occasionally affect appointment timing.

If we need to cancel or significantly reschedule an appointment, we will make reasonable efforts to notify the patient as soon as possible and provide available rescheduling options.

Patients will not be charged a cancellation fee when North Sound Mobile Phlebotomy LLC cancels the appointment.
12. Weather, Emergencies, and Unforeseen Circumstances

We understand that severe weather, unsafe travel conditions, emergencies, natural disasters, road closures, or other circumstances beyond a patient’s reasonable control may affect an appointment.

North Sound Mobile Phlebotomy LLC may waive or reduce a cancellation fee when circumstances reasonably justify an exception.

Exceptions are reviewed on a case-by-case basis.
13. Safety and Access

Our phlebotomists must be able to safely access the appointment location.

If the location is unsafe, inaccessible, or presents a safety concern, North Sound Mobile Phlebotomy LLC may decline or discontinue the visit.

If a visit cannot be completed because of unsafe conditions at the service location, any applicable fee will be determined based on the circumstances.
14. Agreement to This Policy

By scheduling an appointment with North Sound Mobile Phlebotomy LLC, the patient acknowledges that they have reviewed and agree to this Cancellation & Rescheduling Policy.

During online booking, patients may be required to confirm their agreement before completing payment.

Checkbox for online booking:

I have read and agree to the North Sound Mobile Phlebotomy LLC Cancellation & Rescheduling Policy.
15. Contact Us

If you need to cancel or reschedule an appointment, please contact North Sound Mobile Phlebotomy LLC as soon as possible using the contact information provided in your appointment confirmation.

We appreciate your consideration and timely communication, which helps us provide reliable mobile phlebotomy services to all of our patients.

North Sound Mobile Phlebotomy LLC
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